1. Overview
At Instant URL Indexer (instanturlindexer.com), we want you to be satisfied with our service. This Cancellation & Refund Policy outlines the circumstances under which cancellations and refunds may be processed for purchases made through our platform.
All payments are processed through Razorpay, our authorized payment gateway. Refunds, when approved, are processed back to the original payment method used during purchase.
2. Credit Purchases
Credits are digital goods that are consumed when you submit URLs for indexing. Due to the nature of digital services, the following refund guidelines apply:
- Unused credits (within 7 days): If you have not used any credits from a purchase, you may request a full refund within 7 days of purchase.
- Partially used credits (within 7 days): If you have used some credits from a purchase, a pro-rated refund may be issued at our discretion within 7 days of purchase. The refund amount will be calculated based on unused credits.
- Fully used credits: No refund is available once all purchased credits have been consumed.
- After 7 days: Refund requests after 7 days from the date of purchase will be evaluated on a case-by-case basis.
3. Subscription Plans
For subscription-based plans:
- Cancellation: You may cancel your subscription at any time. Your plan benefits (including remaining credits) will continue until the end of the current billing period.
- No auto-renewal charges: Once cancelled, you will not be charged for the next billing cycle.
- Refund window: Full refunds for the current billing period are available within the first 48 hours of purchase or renewal, provided credits have not been used.
- Pro-rated refunds: After 48 hours, pro-rated refunds may be considered at our discretion based on unused credits.
4. Service Issues and Failed Transactions
4.1 Technical Issues
If you experience a technical issue that prevents you from using credits you have purchased (e.g., service downtime, API errors), we will either:
- Restore the affected credits to your account, or
- Issue a full refund for the affected credits
Please report any service issues within 48 hours of occurrence so we can investigate and resolve them promptly.
4.2 Failed Payments
If a payment is deducted from your account but the credits or plan are not activated due to a transaction failure:
- The amount will be automatically refunded by Razorpay within 5-7 business days
- If the auto-refund does not process, contact us with your transaction/payment ID
4.3 Duplicate Payments
If you are charged twice for the same purchase, the duplicate amount will be refunded in full upon verification. Contact us with both transaction IDs for quick resolution.
5. How to Request a Refund
To request a refund, please follow these steps:
- Email us at support@instanturlindexer.com with the subject line "Refund Request"
- Include your registered email address
- Provide the Razorpay payment ID or transaction reference
- State the reason for the refund request
- Include any relevant screenshots (if applicable)
We will acknowledge your request within 24 hours and provide a resolution within 3 business days.
6. Refund Processing Timeline
| Payment Method | Refund Timeline |
|---|
| UPI | 3-5 business days |
| Credit Card | 5-7 business days |
| Debit Card | 5-7 business days |
| Net Banking | 5-10 business days |
| Wallet | 3-5 business days |
Refund timelines depend on your bank or payment provider. We will notify you via email once the refund has been initiated from our end.
7. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Credits that have already been fully consumed for URL submissions
- Accounts terminated for violation of our Terms of Service
- Refund requests made more than 30 days after the original purchase date
- Dissatisfaction with search engine indexing results — indexing is handled by Google and is not guaranteed by our Service
- Price changes or promotional offers after your purchase
8. Chargebacks
We strongly encourage you to contact us first before initiating a chargeback with your bank or payment provider. If you initiate a chargeback before contacting us:
- Your account will be immediately suspended pending investigation
- We will provide transaction evidence to the payment provider
- Account reinstatement will be at our sole discretion
Most issues can be resolved faster and more smoothly through our support team at support@instanturlindexer.com.
9. Account Cancellation
- You may request account cancellation at any time by emailing support
- Upon cancellation, any unused credits will be forfeited after 30 days
- Refund eligibility for remaining credits follows the guidelines in Section 2
- Your data will be deleted in accordance with our Privacy Policy
10. Changes to This Policy
We reserve the right to update this Cancellation & Refund Policy at any time. Changes will be posted on this page with an updated date. Material changes will be communicated to registered users via email.
11. Contact Us
For refund inquiries, cancellation requests, or any payment-related questions: